Refund / Return Policy

Any potential return must be initiated within 30 days from date of purchase. Orders past this 30 day window can not be returned or exchanged.

Special Order (non-stock items) are not subject to return.

There is a small group of items we may stock that are not eligible for return.

The customer is responsible for return freight charges. We are happy to arrange the return shipment on your behalf using our carrier at reduced rates. Please note that the freight charge would be deducted from your refund in this case.

Should the return be the result of our error or a defective product Mid-Canada Fasteners will cover the cost of the return freight.

Mid-Canada Fasteners reserves the right to charge a restocking fee of 10% on cancelled orders or on returned items.

Once the returned package is received the item(s) will be inspected for damage or misuse. If the product is determined to be in new condition the refund will be processed and credited to your credit card or original method of payment, within 5-15 business days. Please note that original shipping charges are not subject to refund. If damage is present a portion of the refund will be withheld.

The vendor/manufacturer warranty applies in all events as the primary warranty. Any secondary warranty is at the discretion of Mid-Canada Fasteners & Tools Ltd.